Delete your Rulabe account

You can delete your Rulabe account and its data at any time, on the phone, on the website or by email. This page says how, what is deleted and what is kept.

On the phone

1. Open Rulabe and tap Account on Home.
2. Tap Delete account.
3. Choose Delete now, or Delete in 30 days to keep a way back.

On the website

1. Sign in at www.rulabe.com.
2. Open Settings.
3. Choose Delete account, then Delete now or Delete in 30 days.

By email

If you cannot sign in, write to hello@rulabe.com from the account's email address and ask for the account to be deleted. Rulabe confirms by email and deletes it within 30 days.

What is deleted

The business and its profile, the price book, customers, leads and messages, quotes and signatures, visits, the assistant's instructions and files, photos and every other stored file, notifications and devices, and the sign-in (email, Apple or Google). A website subscription is cancelled, and a phone number Rulabe bought for the business is released.

Delete now does this at once. Delete in 30 days does it when the 30 days end; until then you can sign in and choose Keep my account.

What is kept

• Invoices, their lines and payments, without the customer's name, for 7 years: the tax record the law asks for.
• Database backups, for up to 7 days, until they expire.
• Service logs, for up to 30 days; they hold no message content.
• Apple, Google and Stripe keep their own records of purchases and payments under their own terms. A subscription bought in the App Store or Google Play keeps billing until you cancel it there: deleting the account does not cancel it.

If you signed in with Apple

While you delete, Rulabe asks Apple once more and then tells Apple to stop sharing your Apple Account with Rulabe. If that step does not finish, remove Rulabe yourself: on an iPhone, Settings, your name, Sign-In & Security, Sign in with Apple; or at account.apple.com.

Customers of a business

If you are a customer of a business that uses Rulabe, ask that business to delete your data, because it decides what it keeps. You may also write to hello@rulabe.com, and Rulabe passes the request to the business.

Free accounts nobody uses

A Free account that nobody signs in to for 12 months gets two warning emails and is then deleted the same way. Signing in once keeps it.

The app is Rulabe by Xeliuh LLC (com.xeliuh.rulabe on the App Store and Google Play).